Bidding/Buying process

How and where do you place my bid / offer?
After you submit your bid / offer through the website, we will submit your bid on the auction, or we will submit your offer to the selling Insurance Company, Bank or selling dealer

If I am the highest bidder at the indicated bidding end time, does that mean that I won the car?
No, this means that you are the highest bidder on our website, and we will submit your bid. If the car is for sale by the auction, we will place your bid on this particular auction; however, there can be floor bidders and USA dealers that will bid on the same vehicle, and if any of them will put a higher bid than yours you will not win the car. However due to the expensive repair services in USA and Canada, foreign buyers tend to put higher bids than domestic USA / Canada car dealers. If the car is for sale by the Insurance Company, Bank, Salvage yard or a car dealer, we will submit your highest bid to the seller, and only if the seller approves your bid, you will win the car. This is why we advise you to place reasonable bids, not to waste our time and yours.

What is a “Buy Now”?
“Buy Now” cars are offered for sale with a fixed price and can be purchased right away.

Can I offer lower price than “Buy Now” price?
The "Buy Now" price is typically non-negotiable. However, sometimes you can get a 3% - 5% decrease in the price. Please contact us in regards to this and our team of experts will do everything possible to negotiate the best price for you.

Are there any auction fees for “Buy Now” vehicles?
Yes. You would have to pay the auction fee for the “Buy Now” vehicle; however those fees tend to be much lower than for the live sale vehicles.

How would I know what is going to be an auction fee?
Auction fees vary by the auction and the selling price. Auction fees typically range from $200-$600 USD. For more information on auction fees, please refer to our “Auction fees” page.

Can I negotiate auction fee?
No, you can not negotiate the auction fees in any case.

How can I cancel my bid or the “Buy Now”?
Please note that you can NOT cancel your bid once it was received, however In some cases if you submit your bid and auction does not start yet, you can still call our sales department and see if you can cancel the bid, if auction does not start yet, then your bid will be canceled. You can not cancel your “Buy Now” in any case.

What is the average price?
The average price for the vehicle is “an average price” of past auction sales of similar vehicles. This price gives you the idea on how much the car can sell for.

Will I lose my deposit if I don’t win the car?
No. If you don’t win the car, deposit will stay on your account and you can use it for your next purchases

What is the difference between BUY NOW and BID?
Having at least $400 on your AuctionExport account balance you can use Bid or BuyNow buying options, being that you can buy a car either for a fixed price or via auctions. If you see the "BuyNow" option in a vehicle’s profile, it means the given car can be bought right away from the catalog for a fixed price, without auctions. If there is no price, just “Current Bid” in a car’s profile, the car with be sold at the auctions. It is not possible to predict the last price until the bidding is finished. In such case, you can only check similar vehicles price statistic results from previous auctions to learn potential prices. For more information on buying options kindly contact Sales department on sales@auctionexport.com.

I want to view live auctions, is it possible?
Yes, as AuctionExport client you can view real time bidding via our Free demo version of a live auction - https://www.auctionexport.com/en/Auctions

How can I know the last price of an auction car?
You can be informed of the vehicle’s last price in the auction only if you took a part in the car’s bidding. After the live sales have finished you get the email notification with the last offered bid. If you wish to estimate your amount please check Similar Vehicle Price Statistics Results in the car's profile under the "PHONE BIDDING" button.

Do I get any guarantees on the purchased product quality?
All cars sold As Is where all sales are final. We recommend to check all vehicle details before finalizing your purchase.