Bidding/Buying process

How and where do you place my bid / offer?
After you submit your bid / offer through the website, we will submit your bid on the auction, or we will submit your offer to the selling Insurance Company, Bank or selling dealer

If I am the highest bidder at the indicated bidding end time, does that mean that I won the car?
No, this means that you are the highest bidder on our website, and we will submit your bid. If the car is for sale by the auction, we will place your bid on this particular auction; however, there can be floor bidders and USA dealers that will bid on the same vehicle, and if any of them will put a higher bid than yours you will not win the car. However due to the expensive repair services in USA and Canada, foreign buyers tend to put higher bids than domestic USA / Canada car dealers. If the car is for sale by the Insurance Company, Bank, Salvage yard or a car dealer, we will submit your highest bid to the seller, and only if the seller approves your bid, you will win the car. This is why we advise you to place reasonable bids, not to waste our time and yours.

What is a “Buy Now”?
“Buy Now” cars are offered for sale with a fixed price and can be purchased right away.

Can I offer lower price than “Buy Now” price?
The "Buy Now" price is typically non-negotiable. However, sometimes you can get a 3% - 5% decrease in the price. Please contact us in regards to this and our team of experts will do everything possible to negotiate the best price for you.

Are there any auction fees for “Buy Now” vehicles?
Yes. You would have to pay the auction fee for the “Buy Now” vehicle; however those fees tend to be much lower than for the live sale vehicles.

How would I know what is going to be an auction fee?
Auction fees vary by the auction and the selling price. Auction fees typically range from $200-$600 USD. For more information on auction fees, please refer to our “Auction fees” page.

Can I negotiate auction fee?
No, you can not negotiate the auction fees in any case.

Is there any discount if i buy several cars?
Doing business with AuctionExport, you purchase vehicles for wholesale prices so they are already lower than in anywhere else in the world. Although if you do your own 40’ container with our vehicles you can count a shipping price decrease. We will load all your purchased items in one container and ship to your destination. Al our loyal customers are qualified for Membership discounts - https://www.auctionexport.com/en/Home/HowToBuy?section=10

How can I cancel my bid or the “Buy Now”?
Please note that you can NOT cancel your bid once it was received, however In some cases if you submit your bid and auction does not start yet, you can still call our sales department and see if you can cancel the bid, if auction does not start yet, then your bid will be canceled. You can not cancel your “Buy Now” in any case.

I live in Africa, Middle East, Europe, Asia, Australia, etc. can I buy a car from you?
AuctionExport operates as an online web platform and provides worldwide shipping service. There’s absolutely no need for you to go abroad, to check everything yourself and put yourself through a stressful deal-searching and closing process. AuctionExport team will help you find a good deal from North American car market, support all along the buying process, ship your vehicle to your destination and handle all the paperwork so you can successfully clear your car at the port. If you have any questions, please contact our Customer Support Department for immediate assistance nadine@auctionexport.com.

What is the average price?
The average price for the vehicle is “an average price” of past auction sales of similar vehicles. This price gives you the idea on how much the car can sell for.

What does it mean " location" of the car"?
All cars you see displayed at the website belong to different major and trusted auto dealers and auto auctions of US and Canada. Cars are throughout North America. When you see " location" at the car's profile page it shows the current location of this car in US/Canada. This information is needed in order to calculate the expanses for this car's delivery to your destination country.

Will I lose my deposit if I don’t win the car?
No. If you don’t win the car, deposit will stay on your account and you can use it for your next purchases

What is the difference between BUY NOW and BID?
Having at least $400 on your AuctionExport account balance you can use Bid or BuyNow buying options, being that you can buy a car either for a fixed price or via auctions. If you see the "BuyNow" option in a vehicle’s profile, it means the given car can be bought right away from the catalog for a fixed price, without auctions. If there is no price, just “Current Bid” in a car’s profile, the car with be sold at the auctions. It is not possible to predict the last price until the bidding is finished. In such case, you can only check similar vehicles price statistic results from previous auctions to learn potential prices. For more information on buying options kindly contact Sales department on sales@auctionexport.com.

I want to view live auctions, is it possible?
Yes, as AuctionExport client you can view real time bidding via our Free demo version of a live auction - https://www.auctionexport.com/en/Auctions

How can I know the last price of an auction car?
You can be informed of the vehicle’s last price in the auction only if you took a part in the car’s bidding. After the live sales have finished you get the email notification with the last offered bid. If you wish to estimate your amount please check Similar Vehicle Price Statistics Results in the car's profile under the "PHONE BIDDING" button.

Do I get any guarantees on the purchased product quality?
All cars sold As Is where all sales are final. We recommend to check all vehicle details before finalizing your purchase.

What does it mean "Dealer Only"
DEALER vehicles may be subject to additional dealer fees from a selling car dealer. Always check the availability of the car before you are using BUY NOW option.

Do you provide brand new vehicles?
Yes, it is possible to order a new car. In this case, you would need to place an initial deposit on your AuctinExport account and fill out “Order a car” form available in your profile page under “Services” tab https://www.auctionexport.com/en/Profile/Order_Car. Our sales department will be sending you offers on new cars according to the requirements provided. Once you find a suitable offer and confirm it, we will close the deal with the dealer on your behalf.

I have a friend in USA/Canada, can i have him examine my car before the purchasing?
No, it will not be possible. You friend cannot go visit the car’s location to examine the car physically. However, we can offer you an independent vehicle inspection to have your car checked by a licensed car inspector. After examination, you will receive a full size report with pictures and technical details. Please contact our sales department on sales@auctionexport.com for more information about the price and procedure.