Difference between revisions of "Other questions"

Revision as of 12:43, 12 April 2017

What is your contact information?
Phone: +1 416 900 3303 Fax: +1 416 900 3303 E-Mail: info@auctionexport.com Skype: auctionexportsales

What are your hours of operation?
9:00 am - 6:00 pm Monday-Friday (EST); 11:00 am - 3:00 pm Saturday (EST)

What is your address?
4515 Chesswood Dr, Unit:X, Toronto, ON M3J2V6 Canada I am trying to login but keep getting an error, what should I do?
Most likely your registration is not approved yet, please contact us to find out more on the status of your registration.

I emailed and got no answer, what should I do?
Probably your email went to spam, please try to resend your email, or simply contact our customer service department, and somebody will be happy to assist you.

How often is the inventory on the site being updated?
Inventory is constantly being updated.

Can I buy new cars from you?
Yes. We can offer you a variety of new cars as well as factory orders. Please contact us for more information.

What is a salvage vehicle?
Salvage vehicle is the vehicle with previous damage that was previously involved in collision, flood and water damage, theft, vandalism, fire, natural disaster etc. Ownership type is : Salvage Title, Salvage Certificate, Certificate of Destruction etc.

What is a clean car?
Clean title car is the car that was not involved in any major accidents and has a clean title history. Ownership type is Clean Title.

Where do you get the vehicles you sell on www.auctionexport.com?
Our inventory comes from major Salvage and Clean Car Auctions, Insurance Companies, Banks and Auto dealers.

Can I get more information and pictures of a certain vehicle?
Please contact us. We will do our best to try and provide you with pictures and additional information.

I found a vehicle by myself through the Internet, will you help me negotiate and close this deal?
Yes. If the car is for sale by AN authorized Auto dealer or company, we will be happy to assist you and we will do our best to negotiate the price.

Why is it better for me to let Auction Export to close the deal instead of just me buying the car directly from the selling dealer?
One of the reasons is that you are the international buyer, and when purchasing from a dealer there is no guarantee that he will be honest with you. Also he will have to sell you the car as retail, and in some cases dealers can charge you sales tax. If we will close the deal for you, we will buy that car as a wholesale unit, we do not pay any retail or sales taxes, and we can better negotiate the deal.

I purchased a vehicle from another company in the USA, but I would like Auction Export to ship this car for me, is it possible?
Yes it is possible.

Can I pay in different currency aside from US Dollars?
We only accept US Dollars.

What Are The Different Types of Car Titles?
Clear/Clean title – When a title is issued to an owner with no lien specified the title is clear.
Salvage title – When a vehicle incurs some type of loss event such as major damage, theft, or repair, the title may be designated as a salvage title.
Junk title – A title which has been sold to a junkyard may incur a junk title designation if the vehicle is intended to be scrapped or parted out.
Reconstructed title – A vehicle which has been substantially rebuilt may have a reconstructed title brand issued by an insurance company, body shop, collision center, or licensed re-builder. A vehicle with a reconstructed title can normally be registered for road use, but may have an inspection requirement to verify it is roadworthy.
Certificate of destruction– When an insurance company has paid a claim for a vehicle and taken ownership from the insured, they have the option of processing the title as a certificate of destruction. In this case the vehicle is intended to be destroyed and never to be used on the road or registered.
Parts only title – A parts only designation is typically found on a bill of sale or transfer form, not on a title. However, if a parts only bill of sale is submitted for vehicle title processing, the title may be issued with a salvage brand or other cloud on title.
Irreparable (Junk/Fire/Flood/damaged) -A vehicle that can be used for parts or scrap only.

We're a salvage yard, insurance company, bank, and we want Auction Export to advertise our cars on the international market.
Please contact us in this regard, we always search for a new trusted inventory sources.

Do you have Toyota Hiace / Toyota Hilux / Renault / Peugeot cars?
Unfortunately, these vehicle models are not represented in North America car market. AuctionExport provides only those models that are for sale in USA / Canada. Please contact our Customer Support team on nadine@auctionexport.com so we could find you similar offers.

Can I be official Auction Export dealer in my country?
It's possible for you to become a partner of Auction Export, by becoming the official re-seller dealer with us. You must have AuctionExport account in good standing and minimum of 15 vehicle purchases. You can check contacts of our local official dealers in Contact us section or contact us for more details.​

Can you supply spare parts for the purchased vehicle?
In general, we do not provide spare parts for sale but we can offer you our dismantling service so you can buy a damaged car for a low price and order its disassembly. For more information, please send your inquiry to shipping@auctionexport.com.

Will i receive my car with the licence plate on it?
No, the car will be delivered without the license plate. In order to prepare a vehicle for export, we have to make certain the vehicle is de-registered first. So you you would have to clear your car at the port and register it locally in order to obtain the license plate.