Difference between revisions of "Payment Questions"

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(Created page with "What are the methods of payment? Deposits can be sent by Skrill using any major credit card or by bank wire transfers. You can print out our Bank Wire Instructions from your A...")
 
 
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What are the methods of payment?
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'''What are the methods of payment?'''<br>
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Deposits can be sent by Skrill using any major credit card or by bank wire transfers. You can print out our Bank Wire Instructions from your Auction Export Profile. Full payments for successful purchases must be sent by bank wire transfer.  
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Deposits can be done by WorldPay using your Credit/Debit card, or by bank wire transfers. You can print out our Bank Wire Instructions from your Auction Export Profile. Full payments for your purchase must be done by bank wire transfer only.
  
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Do you accept payments for the purchase or deposit (wire payments, Skrill) from third party?
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'''Can i pay for my car with my Credit Card?'''<br>
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Auction Export policy to not accept third party funds. Auction Export is obligated by law to “know your customer” and accepting funds from other than who purchased the vehicle puts you and our Company at risk. We appreciate your business but cannot compromise our integrity by making exceptions. Please contact Auction Export for clarification at info@auctionexport.com  
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No, it is not possible to pay the full amount by your credit card. You can place a deposit by your ATM card or make a bank wire transfer but the outstanding balance must be paid by bank wire transfer only. For more information on payment options kindly contact Collection department on robert@auctionexport.com.
  
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How do I make bank wire transfer and what are your company's bank wire instructions?
+
'''Do you accept payments for the purchase or deposit (wire or Credit/Debit card payments) from third party?'''<br>
−
• For deposit with bank wire you can print out our Bank Wire Instruction from your AuctionExport website Profile.
+
Auction Export does not accept third party payments. Auction Export is obligated by law to “Know Your Customer”, therefore, third party payments put our customers as well as our company at risk. We appreciate your business, however, cannot compromise our integrity by making exceptions. Please contact Auction Export for clarification at help@auctionexport.com
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• For payment for the purchased car you simply print out invoice for the car that contains our bank wire instructions. Then you go to your bank and give them our bank wire instructions. Please do not forget to send us an email confirming that you did send a wire to us.
 
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• Once your auction has ended and you are the confirmed winner, we will send you an email with all of the relevant wire transfer account information for your transaction.  
 
  
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Why do I have to pay the deposit first?
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'''How do I make bank wire transfer and what are your company's bank wire instructions?'''<br>
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Deposit helps us determine if your intentions to purchase a vehicle are honest.
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• For deposit with bank wire you can print our Bank Wire Instruction from your AuctionExport website Profile.
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• To pay for your purchase, please note that each vehicle wholesale agreement (the invoice) has our bank wire information. You can provide this information to your bank or use it for online banking. Please make sure to send us a copy of your payment confirmation as soon as available.
  
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What is a minimum required deposit?
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'''Why do I have to pay the deposit first?'''<br>
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Minimum deposit is $400.  
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We require a deposit to ensure that you are making sincere and truthful "BID" or "BUY NOW", as well as reserve the vehicle at the selling auction.
  
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How do I know how much to deposit?
+
'''What is a minimum required deposit?'''<br>
−
Deposit of 10% from the purchase price is required. For example if you wish to place a bid or submit A “Buy Now” offer for $10,000 you will need to have $1000 deposit on your account.  
+
Minimum deposit is 10% of your Bid/Buy Now price with a minimum of $600. Certain auctions require 15% of your Bid/Buy Now price with a minimum of $1000.
  
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Will you refund my deposit if I request?
+
'''How do I know how much to deposit?'''<br>
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All bank wire transfers will be refunded upon your request. In your "PROFILE" page, the bottom right you will see the link "Refund Payment", please follow the link and instructions so that we could process your refund. Transfer time for the bank wire transfer is 5-7 business days. Please note we will deduct a bank wire fees of no more than $50 per refund if made by bank wire transfer. All credit card transactions will be refunded within 5 business days upon request of the customer. In your "PROFILE" page, the bottom right you will see the link "Refund Payment", please follow the link and instructions so that we could process your refund.  
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Deposit of 10% from the purchase price is required. For example if you wish to place a bid or submit a “Buy Now” request for $10,000 you will need to have a $1000 deposit in your account. Certain auctions require 15% of your Bid/Buy Now price with a minimum of $1000. For Example if you wish to place a bid or submit a “Buy Now” request for $10,000 you will need to have a $1500 deposit in your account.
  
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Why do you charge AuctionExport fee?
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'''Will you refund my deposit if I request?'''<br>
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For each successful purchased car we apply $295 fee for the cars over $3000 and $195 fee for the cars under $3000. We also charge documentation fee of $70. In addition, there is an auction fee that will be applied on each vehicle. Please refer to the auction fees page.
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All bank wire transfers will be refunded upon your request. "Refund Payment" is available in your "PROFILE", please follow the link and instructions so that we could process your request. Transfer time for the bank wire transfer is around 5-7 business days. There is a $50 charge for every bank wire refund. All Credit/Debit card transfer is around 5 business. There is a 3.8% charge for every Credit/Debit card refund.
  
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Why do I have to pay $295 / $195 fee and $70 documentation fee?
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'''Do you apply any percentage on my deposit for taking a part in Auction?'''<br>
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$295 / $195 fee is the only fee our company charges for brokering your purchase. Our service includes: purchasing a vehicle for you, shipping assistance to the port in your country (shipping charges apply), and handling all documentation involved in exporting process from USA and Canada. $70 documentation fee is charged for the postage service. All original ownership and shipping documents will be mailed to the USA / Canada Customs, and then will be mailed to you by courier express post. (FedEx, DHL, TNT)
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No, we do not apply any percentage for taking part in auction. In the event of a purchase, deposit becomes part of the full payment. In case you don't buy a car, your unused deposit is refundable.
  
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How much time do I have to send my money over to you after the purchase?
+
'''Why do you charge AuctionExport fee?'''<br>
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You have 3 days to pay for the purchased car. To avoid any kind of late fees and penalties you have to send your money the same day you made a successful purchase.
+
For providing exceptional support to our members we only charge $295 for every successfully purchased car over $3000 and $195 for cars under $3000.  
  
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What are the penalties if you do not receive my money on time?
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'''Why do I have to pay $295 / $195 fee and $85 documentation fee?'''<br>
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You have 3 days to pay for the car, if we do not receive the payment from you on the 3d day after the purchase, we will charge you $50 or 0.125% per day as a late fee and you will be asked to send a copy of confirmation of your payment along with the contact information of a sending bank. If we do not receive a payment or a copy of confirmation from you in 5 days, we will relist or relieve the vehicle and you will be charged minimum of $400 or 10% from the price of the car as a relist fee.
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$295/$195 is the fee our company charges for supporting you in purchasing a vehicle. Our services include: searching for the right car, closing a deal with the seller, shipping assistance to the port of your destination (shipping charges apply), and handling documentation to export the vehicle from the USA and Canada. $85 documentation fee includes postage fee. Original Title as well as additional documents will be mailed to the USA/Canada Customs, and then will be couriered to you (FedEx or DHL).
  
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Do you offer financing?
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'''How much time do I have to send my money over to you after the purchase?'''<br>
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We offer financing to the following ports: Kotka Finland, Bremerhaven Germany, Klaipeda Lithuania and Tema Ghana. You must be approved for financing before bidding. Please contact us for further information on financing.
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You have 3 days to pay in full for your wholesale vehicle agreement (the invoice). To avoid any kind of late fees and/or penalties it is recommended that you send your payment the same day you made a purchase.
  
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How would I know if you received my payment?
+
'''I am to complete the outstanding balance, what if the bank wire transfer takes longer than 3 days?'''<br>
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You will receive an automated email message. You can also check the status of your payment in “Finances” section of your profile.
+
We advise customers to pay the balance even the next day after the purchase has been made to avoid late fees. Please make sure to send the payment confirmation to us once it is done.  
  
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With which countries we can not to do business with?
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'''What are the penalties if you do not receive my money on time?'''<br>
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Unfortunately, due to Canada Trade Restrictions there are a few countries that we are not able to do business with. We will not approve an account if the contact address is in any of these countries. For more information, please visit the Office of Foreign Affairs, Trade and Development Canada
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You have 3 days to pay in full your wholesale vehicle agreement (the invoice). If full payment is not received on the third day after purchase, there will be a charge of $50 and/or 0.125% per day from Auction Export, as well as $50 or 2%, whichever is greater, from the selling auction. If we do not receive the payment or a copy of the payment confirmation in 4 days, your vehicle will be relisted and you will be charged a cancellation fee with a minimum of $600 or 10% ($1,000 or 15%, depending on the auction), whichever is greater, from the purchase price.
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'''What other fees do I need to pay upon the car’s purchase?'''<br>
 +
The total cost for your vehicle consists of the car’s price or winning bid, fees and shipping charges. Since vehicles posted on the website come from different auctions, dealerships, insurance companies and car yards, the amount of fees you pay for your car is different in each particular case. Every car’s fees breakdown can be found right under BuyNow or Your Bid buttons on the vehicle page. Shipping cost varies and depends on the current location of the vehicle and its condition. You can get an approximate shipping cost to your destination by using the shipping calculator which is provided on every vehicle's page or by sending the email to shipping@auctionexport.com
 +
 
 +
'''Do you offer financing?'''<br>
 +
We offer financing to the following destinations: Finland, Germany, Lithuania, Nigeria and Ghana. Pre-approval is required. Please contact us before bidding. For further information on financing please email us to sales@auctionexport.com
 +
 
 +
'''Do you provide installment plan for your cars?'''<br>
 +
Unfortunately, we do not offer installment plan for vehicles. AuctionExport is a brokering company which means we do not own our inventory. So in case you are interested in any deal, we would need to contact the seller, make all the necessary arrangements to have the car reserved while you arrange the full payment.
 +
 
 +
'''What is the least price for your cars ?'''<br>
 +
We have cars even for one dollar on our website. Please note the total amount that you would need to pay to our company is a sum of the car's price, fees and shipping charges. 
 +
 
 +
'''How would I know if you received my payment?'''<br>
 +
You will receive an automated email message. You can also check the status of your payment in the “Finance” section of your profile.
 +
 
 +
'''Which countries we can not to do business with?'''<br>
 +
Canada has sanctions and related measures in place against a number of countries. We will not approve an account if the member is in any of these countries. For more information, please visit the official website of the Government of Canada.
 +
 
 +
'''Can I pay for the car after delivery?'''<br>
 +
No. Vehicle wholesale agreement (the invoice) has to be paid in full in order to start the shipping process. You may also contact us prior to the purchase to find out if the car qualifies for Financing, please email to sales@auctionexport.com
 +
 
 +
'''If the car doesn’t have Buy Now Price, how can I get the price to be ready for the purchase?'''<br>
 +
We advise you to check results of previous auctions in Similar Vehicle Price Statistics Results available on every car profile. Results will give you an idea of the average price of the vehicle you are looking for. You can also check Auctions Sale Results in your profile or browse similar offers with BuyNow prices.
 +
 
 +
'''Do you accept cryptocurrencies?'''<br>
 +
No, we don't accept cryptocurrencies. Auction Export receives payments in USD (American dollars only). The payment can be done through credit card and by bank wire transfer.
 +
 
 +
'''What will be the price in my local currency?'''<br>
 +
Unfortunately, we do not follow up on exchange rates, receiving payments in USD. Kindly consult with your bank or any valid online converter on this matter.

Latest revision as of 09:40, 25 July 2023

What are the methods of payment?
Deposits can be done by WorldPay using your Credit/Debit card, or by bank wire transfers. You can print out our Bank Wire Instructions from your Auction Export Profile. Full payments for your purchase must be done by bank wire transfer only.

Can i pay for my car with my Credit Card?
No, it is not possible to pay the full amount by your credit card. You can place a deposit by your ATM card or make a bank wire transfer but the outstanding balance must be paid by bank wire transfer only. For more information on payment options kindly contact Collection department on robert@auctionexport.com.

Do you accept payments for the purchase or deposit (wire or Credit/Debit card payments) from third party?
Auction Export does not accept third party payments. Auction Export is obligated by law to “Know Your Customer”, therefore, third party payments put our customers as well as our company at risk. We appreciate your business, however, cannot compromise our integrity by making exceptions. Please contact Auction Export for clarification at help@auctionexport.com

How do I make bank wire transfer and what are your company's bank wire instructions?
• For deposit with bank wire you can print our Bank Wire Instruction from your AuctionExport website Profile. • To pay for your purchase, please note that each vehicle wholesale agreement (the invoice) has our bank wire information. You can provide this information to your bank or use it for online banking. Please make sure to send us a copy of your payment confirmation as soon as available.

Why do I have to pay the deposit first?
We require a deposit to ensure that you are making sincere and truthful "BID" or "BUY NOW", as well as reserve the vehicle at the selling auction.

What is a minimum required deposit?
Minimum deposit is 10% of your Bid/Buy Now price with a minimum of $600. Certain auctions require 15% of your Bid/Buy Now price with a minimum of $1000.

How do I know how much to deposit?
Deposit of 10% from the purchase price is required. For example if you wish to place a bid or submit a “Buy Now” request for $10,000 you will need to have a $1000 deposit in your account. Certain auctions require 15% of your Bid/Buy Now price with a minimum of $1000. For Example if you wish to place a bid or submit a “Buy Now” request for $10,000 you will need to have a $1500 deposit in your account.

Will you refund my deposit if I request?
All bank wire transfers will be refunded upon your request. "Refund Payment" is available in your "PROFILE", please follow the link and instructions so that we could process your request. Transfer time for the bank wire transfer is around 5-7 business days. There is a $50 charge for every bank wire refund. All Credit/Debit card transfer is around 5 business. There is a 3.8% charge for every Credit/Debit card refund.

Do you apply any percentage on my deposit for taking a part in Auction?
No, we do not apply any percentage for taking part in auction. In the event of a purchase, deposit becomes part of the full payment. In case you don't buy a car, your unused deposit is refundable.

Why do you charge AuctionExport fee?
For providing exceptional support to our members we only charge $295 for every successfully purchased car over $3000 and $195 for cars under $3000.

Why do I have to pay $295 / $195 fee and $85 documentation fee?
$295/$195 is the fee our company charges for supporting you in purchasing a vehicle. Our services include: searching for the right car, closing a deal with the seller, shipping assistance to the port of your destination (shipping charges apply), and handling documentation to export the vehicle from the USA and Canada. $85 documentation fee includes postage fee. Original Title as well as additional documents will be mailed to the USA/Canada Customs, and then will be couriered to you (FedEx or DHL).

How much time do I have to send my money over to you after the purchase?
You have 3 days to pay in full for your wholesale vehicle agreement (the invoice). To avoid any kind of late fees and/or penalties it is recommended that you send your payment the same day you made a purchase.

I am to complete the outstanding balance, what if the bank wire transfer takes longer than 3 days?
We advise customers to pay the balance even the next day after the purchase has been made to avoid late fees. Please make sure to send the payment confirmation to us once it is done.

What are the penalties if you do not receive my money on time?
You have 3 days to pay in full your wholesale vehicle agreement (the invoice). If full payment is not received on the third day after purchase, there will be a charge of $50 and/or 0.125% per day from Auction Export, as well as $50 or 2%, whichever is greater, from the selling auction. If we do not receive the payment or a copy of the payment confirmation in 4 days, your vehicle will be relisted and you will be charged a cancellation fee with a minimum of $600 or 10% ($1,000 or 15%, depending on the auction), whichever is greater, from the purchase price.

What other fees do I need to pay upon the car’s purchase?
The total cost for your vehicle consists of the car’s price or winning bid, fees and shipping charges. Since vehicles posted on the website come from different auctions, dealerships, insurance companies and car yards, the amount of fees you pay for your car is different in each particular case. Every car’s fees breakdown can be found right under BuyNow or Your Bid buttons on the vehicle page. Shipping cost varies and depends on the current location of the vehicle and its condition. You can get an approximate shipping cost to your destination by using the shipping calculator which is provided on every vehicle's page or by sending the email to shipping@auctionexport.com

Do you offer financing?
We offer financing to the following destinations: Finland, Germany, Lithuania, Nigeria and Ghana. Pre-approval is required. Please contact us before bidding. For further information on financing please email us to sales@auctionexport.com

Do you provide installment plan for your cars?
Unfortunately, we do not offer installment plan for vehicles. AuctionExport is a brokering company which means we do not own our inventory. So in case you are interested in any deal, we would need to contact the seller, make all the necessary arrangements to have the car reserved while you arrange the full payment.

What is the least price for your cars ?
We have cars even for one dollar on our website. Please note the total amount that you would need to pay to our company is a sum of the car's price, fees and shipping charges.

How would I know if you received my payment?
You will receive an automated email message. You can also check the status of your payment in the “Finance” section of your profile.

Which countries we can not to do business with?
Canada has sanctions and related measures in place against a number of countries. We will not approve an account if the member is in any of these countries. For more information, please visit the official website of the Government of Canada.

Can I pay for the car after delivery?
No. Vehicle wholesale agreement (the invoice) has to be paid in full in order to start the shipping process. You may also contact us prior to the purchase to find out if the car qualifies for Financing, please email to sales@auctionexport.com

If the car doesn’t have Buy Now Price, how can I get the price to be ready for the purchase?
We advise you to check results of previous auctions in Similar Vehicle Price Statistics Results available on every car profile. Results will give you an idea of the average price of the vehicle you are looking for. You can also check Auctions Sale Results in your profile or browse similar offers with BuyNow prices.

Do you accept cryptocurrencies?
No, we don't accept cryptocurrencies. Auction Export receives payments in USD (American dollars only). The payment can be done through credit card and by bank wire transfer.

What will be the price in my local currency?
Unfortunately, we do not follow up on exchange rates, receiving payments in USD. Kindly consult with your bank or any valid online converter on this matter.

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