Difference between revisions of "Welcome to AuctionExport Wiki"

Revision as of 11:19, 25 July 2023

AUCTION EXPORT.com is a web portal to the world of North American wholesale auto auctions. This innovative technology allows international buyers to search, buy and export any vehicle of their choice.

Registration Questions

Who can buy a car from us?
Whether you are a private buyer or a dealer, you can purchase cars through AuctionExport. If you live overseas and would like to purchase a car through AuctionExport no dealer license is required. All purchased vehicles must be exported outside of the USA and Canada.

What should I do to register?
Please fill in all the information on the registration page >>> https://www.auctionexport.com/en/Profile/Register. Once you submit your data, you will receive an email with a validation link. Click the link in that email to validate your account. Please note that you will need to upload a copy of your passport and/or business license once you place a deposit. The paperwork will be registered under the account name provided.

Will my information be kept private?
Yes, your information will be kept safe on our SSL secured server.

What kind of Identification I need and how can I send it?
You do not need to send us your identification document during the registration process; however, if you want to start bidding and are ready to place a deposit, you will have to send us a copy of your passport or any other government photo ID to support your identity. You can email it to docs@auctionexport.com or fax a copy to +1.416.900.3303. Auction Export collects this information for verification purpose.This information is also used by Auction Export to release your vehicle at the port of destination.

How much do I pay for registration?
Registration is free.

What benefits do I get by registering?
You get access to over 250,000 Salvage and Clean Title cars at wholesale prices. Registered members may enjoy our additional Services such as Email Notifications, Car Inspection, VIN check reports, and more. AuctionExport will help you search for a car, close the deal with the seller or bid at the auction, documentation handling, ground transportation, and worldwide shipping to the port of your destination.

Why do you require password in your registration form?
Any account that you create online needs a password to secure your details. Please note that we do not require that you provide your e-mail address password. You should make up a password combination that you will use to enter your AuctionExport profile.

I live in North America, can I still register?
Yes, you can register from anywhere in the world, as well as purchase vehicles. However all purchased vehicles must be sold for export outside of the USA and Canada.

I don’t have Gift Certificate Promo code. Can I still register without promo code?
Yes, you can register without promo code. Gift Certificate promo code is a flyer with code that you can get in one of our office locations or you can get one from your friends, who already purchased a car with AuctionExport. This field is optional, so you can skip it and complete registration without the code.

Payment Questions

What are the methods of payment?
Deposits can be done by WorldPay using your Credit/Debit card, or by bank wire transfers. You can print out our Bank Wire Instructions from your Auction Export Profile. Full payments for your purchase must be done by bank wire transfer only.

Can i pay for my car with my Credit Card?
No, it is not possible to pay the full amount by your credit card. You can place a deposit by your ATM card or make a bank wire transfer but the outstanding balance must be paid by bank wire transfer only. For more information on payment options kindly contact Collection department on robert@auctionexport.com.

Do you accept payments for the purchase or deposit (wire or Credit/Debit card payments) from third party?
Auction Export does not accept third party payments. Auction Export is obligated by law to “Know Your Customer”, therefore, third party payments put our customers as well as our company at risk. We appreciate your business, however, cannot compromise our integrity by making exceptions. Please contact Auction Export for clarification at help@auctionexport.com

How do I make bank wire transfer and what are your company's bank wire instructions?
• For deposit with bank wire you can print our Bank Wire Instruction from your AuctionExport website Profile. • To pay for your purchase, please note that each vehicle wholesale agreement (the invoice) has our bank wire information. You can provide this information to your bank or use it for online banking. Please make sure to send us a copy of your payment confirmation as soon as available.

Why do I have to pay the deposit first?
We require a deposit to ensure that you are making sincere and truthful "BID" or "BUY NOW", as well as reserve the vehicle at the selling auction.

What is a minimum required deposit?
Minimum deposit is 10% of your Bid/Buy Now price with a minimum of $600. Certain auctions require 15% of your Bid/Buy Now price with a minimum of $1000.

How do I know how much to deposit?
Deposit of 10% from the purchase price is required. For example if you wish to place a bid or submit a “Buy Now” request for $10,000 you will need to have a $1000 deposit in your account. Certain auctions require 15% of your Bid/Buy Now price with a minimum of $1000. For Example if you wish to place a bid or submit a “Buy Now” request for $10,000 you will need to have a $1500 deposit in your account.

Will you refund my deposit if I request?
All bank wire transfers will be refunded upon your request. "Refund Payment" is available in your "PROFILE", please follow the link and instructions so that we could process your request. Transfer time for the bank wire transfer is around 5-7 business days. There is a $50 charge for every bank wire refund. All Credit/Debit card transfer is around 5 business. There is a 3.8% charge for every Credit/Debit card refund.

Do you apply any percentage on my deposit for taking a part in Auction?
No, we do not apply any percentage for taking part in auction. In the event of a purchase, deposit becomes part of the full payment. In case you don't buy a car, your unused deposit is refundable.

Why do you charge AuctionExport fee?
For providing exceptional support to our members we only charge $295 for every successfully purchased car over $3000 and $195 for cars under $3000.

Why do I have to pay $295 / $195 fee and $85 documentation fee?
$295/$195 is the fee our company charges for supporting you in purchasing a vehicle. Our services include: searching for the right car, closing a deal with the seller, shipping assistance to the port of your destination (shipping charges apply), and handling documentation to export the vehicle from the USA and Canada. $85 documentation fee includes postage fee. Original Title as well as additional documents will be mailed to the USA/Canada Customs, and then will be couriered to you (FedEx or DHL).

How much time do I have to send my money over to you after the purchase?
You have 3 days to pay in full for your wholesale vehicle agreement (the invoice). To avoid any kind of late fees and/or penalties it is recommended that you send your payment the same day you made a purchase.

I am to complete the outstanding balance, what if the bank wire transfer takes longer than 3 days?
We advise customers to pay the balance even the next day after the purchase has been made to avoid late fees. Please make sure to send the payment confirmation to us once it is done.

What are the penalties if you do not receive my money on time?
You have 3 days to pay in full your wholesale vehicle agreement (the invoice). If full payment is not received on the third day after purchase, there will be a charge of $50 and/or 0.125% per day from Auction Export, as well as $50 or 2%, whichever is greater, from the selling auction. If we do not receive the payment or a copy of the payment confirmation in 4 days, your vehicle will be relisted and you will be charged a cancellation fee with a minimum of $600 or 10% ($1,000 or 15%, depending on the auction), whichever is greater, from the purchase price.

What other fees do I need to pay upon the car’s purchase?
The total cost for your vehicle consists of the car’s price or winning bid, fees and shipping charges. Since vehicles posted on the website come from different auctions, dealerships, insurance companies and car yards, the amount of fees you pay for your car is different in each particular case. Every car’s fees breakdown can be found right under BuyNow or Your Bid buttons on the vehicle page. Shipping cost varies and depends on the current location of the vehicle and its condition. You can get an approximate shipping cost to your destination by using the shipping calculator which is provided on every vehicle's page or by sending the email to shipping@auctionexport.com

Do you offer financing?
We offer financing to the following destinations: Finland, Germany, Lithuania, Nigeria and Ghana. Pre-approval is required. Please contact us before bidding. For further information on financing please email us to sales@auctionexport.com

Do you provide installment plan for your cars?
Unfortunately, we do not offer installment plan for vehicles. AuctionExport is a brokering company which means we do not own our inventory. So in case you are interested in any deal, we would need to contact the seller, make all the necessary arrangements to have the car reserved while you arrange the full payment.

What is the least price for your cars ?
We have cars even for one dollar on our website. Please note the total amount that you would need to pay to our company is a sum of the car's price, fees and shipping charges.

How would I know if you received my payment?
You will receive an automated email message. You can also check the status of your payment in the “Finance” section of your profile.

Which countries we can not to do business with?
Canada has sanctions and related measures in place against a number of countries. We will not approve an account if the member is in any of these countries. For more information, please visit the official website of the Government of Canada.

Can I pay for the car after delivery?
No. Vehicle wholesale agreement (the invoice) has to be paid in full in order to start the shipping process. You may also contact us prior to the purchase to find out if the car qualifies for Financing, please email to sales@auctionexport.com

If the car doesn’t have Buy Now Price, how can I get the price to be ready for the purchase?
We advise you to check results of previous auctions in Similar Vehicle Price Statistics Results available on every car profile. Results will give you an idea of the average price of the vehicle you are looking for. You can also check Auctions Sale Results in your profile or browse similar offers with BuyNow prices.

Do you accept cryptocurrencies?
No, we don't accept cryptocurrencies. Auction Export receives payments in USD (American dollars only). The payment can be done through credit card and by bank wire transfer.

What will be the price in my local currency?
Unfortunately, we do not follow up on exchange rates, receiving payments in USD. Kindly consult with your bank or any valid online converter on this matter.

Bidding/Buying process

How and where do you place my bid / offer?
Once you submit your bid/offer on our website, we will then submit it to the selling auction, insurance company, bank, or the dealer.

If I am the highest bidder at the indicated bidding end time, does that mean that I won the car?
No, this means that you are the highest bidder on our website, and we will submit your bid to the selling auction,insurance company, bank, or the dealer.. If the car is sold by the auction, there are other local and international bidders that are bidding on the same car. There is always a risk of being outbid. However, international buyers (like our members) are willing to pay higher prices for cars in the USA and Canada due to the perceived value of the vehicles or because the cost of repairs and maintenance is still cheaper for foreign buyers. If the car is sold by the insurance company, bank, or a dealer, we will submit your highest bid to the seller, and only if the seller approves your bid, you will win the car. It is your best interest to place a reasonable bid amount to win the car.

What is a “Buy Now”?
“Buy Now” is a fixed price option that allows you to purchase a car right away.

Can I offer lower price than “Buy Now” price?
The "Buy Now" price is typically non-negotiable. However, sometimes you can get a 3% - 5% decrease in the price. Please contact us in regards to this and our team of experts will do everything possible to negotiate the best price for you.

Are there any auction fees for “Buy Now” vehicles?
Yes. You would have to pay the auction fee for the “Buy Now” vehicle; however those fees tend to be much lower than for the live sale vehicles.

How would I know what is going to be an auction fee?
You have 3 days to pay in full for your wholesale vehicle agreement (the invoice). To avoid any kind of late fees and/or penalties it is recommended that you send your payment the same day you made a purchase.

Can I negotiate auction fee?
No, auction fees are non-negotiable.

Is there any discount if i buy several cars?
Doing business with AuctionExport, you purchase vehicles for wholesale prices so they are already lower than in anywhere else in the world. Although if you do your own 40’ container with our vehicles you can count a shipping price decrease. We will load all your purchased items in one container and ship to your destination. Al our loyal customers are qualified for Membership discounts - https://www.auctionexport.com/en/Home/HowToBuy?section=10

How can I cancel my bid or the “Buy Now”?
Please note that you can NOT cancel your bid once it was received. In some cases it might be possible if the auction did not start yet, but you can still call our sales department and see if you can cancel the bid. "Buy Now" request cannot be canceled at any time.

I live in Africa, Middle East, Europe, Asia, Australia, etc. can I buy a car from you?
AuctionExport operates as an online web platform and provides worldwide shipping service. There’s absolutely no need for you to go abroad, to check everything yourself and put yourself through a stressful deal-searching and closing process. AuctionExport team will help you find a good deal from North American car market, support all along the buying process, ship your vehicle to your destination and handle all the paperwork so you can successfully clear your car at the port. If you have any questions, please contact our Customer Support Department for immediate assistance help@auctionexport.com.

What is the average price?
It is “an average price” of past auction sales of similar vehicles. This price may give you an idea on how much the car can sell for.

What does it mean " location" of the car"?
All cars you see displayed at the website belong to different major and trusted auto dealers and auto auctions of US and Canada. Cars are throughout North America. When you see " location" at the car's profile page it shows the current location of this car in US/Canada. This information is needed in order to calculate the expanses for this car's delivery to your destination country.

Will I lose my deposit if I don’t win the car?
No. If you don’t win the car, deposit will stay on your account and you can use it for your next purchases

What is the difference between BUY NOW and BID?
Having at least $600 on your AuctionExport account balance you can use Bid or BuyNow buying options, being that you can buy a car either for a fixed price or via auctions. If you see the "BuyNow" option in a vehicle’s profile, it means the given car can be bought right away from the catalog for a fixed price, without auctions. If there is no price, just “Current Bid” in a car’s profile, the car with be sold at the auctions. It is not possible to predict the last price until the bidding is finished. In such case, you can only check similar vehicles price statistic results from previous auctions to learn potential prices. For more information on buying options kindly contact Sales department on sales@auctionexport.com.

I want to view live auctions, is it possible?
Yes, as AuctionExport client you can view real time bidding via our Free demo version of a live auction - https://www.auctionexport.com/en/Auctions

How can I know the last price of an auction car?
You can be informed of the vehicle’s last price in the auction only if you took a part in the car’s bidding. After the live sales have finished you get the email notification with the last offered bid. If you wish to estimate your amount please check Similar Vehicle Price Statistics Results in the car's profile under the "PHONE BIDDING" button.

Do I get any guarantees on the purchased product quality?
All cars sold As Is where all sales are final. We recommend to check all vehicle details before finalizing your purchase.

What does it mean "Dealer Only"
DEALER vehicles may be subject to additional dealer fees from a selling car dealer. Always check the availability of the car before you are using BUY NOW option.

Do you provide brand new vehicles?
Yes, it is possible to order a new car. In this case, you would need to place an initial deposit on your AuctinExport account and fill out “Order a car” form available in your profile page under “Services” tab https://www.auctionexport.com/en/Profile/Order_Car. Our sales department will be sending you offers on new cars according to the requirements provided. Once you find a suitable offer and confirm it, we will close the deal with the dealer on your behalf.

I have a friend in USA/Canada, can i have him examine my car before the purchasing?
No, it will not be possible. You friend cannot go visit the car’s location to examine the car physically. However, we can offer you an independent vehicle inspection to have your car checked by a licensed car inspector. After examination, you will receive a full size report with pictures and technical details. Please contact our sales department on sales@auctionexport.com for more information about the price and procedure.

Order A Car process

How does ordering a car work?
Select the make and model: The first step is to choose the make and model of the car you want to order. Fill out the form and our experienced sales agent will start the search. Once we have a match you will receive an email with vehicle details, pictures and price if available. Overall, ordering a car can be a convenient way to get the exact make and model with the specific options and features you want.

If I want to purchase a vehicle that was offered to me, what should I do?
If you liked the car that was offered to you, you simply contact us and confirm that you are interested in buying this vehicle. We will require 10% of the car price with a minimum of $600 deposit in order to reserve this vehicle for you. Please note that if you do not have the required amount on your account, you can always add money using your Credit/Debit card. We do not advise to use bank wire transfer deposits, as by the time your deposit arrives, the car might be sold to someone else.

Are there any fees on “ORDER A CAR” Vehicles?
We charge our standard fee of $295 (if the car price is over $3000) or $195 (if the car price is less than $3000). There is no extra fee to use this service.

Is “ORDER A CAR” price negotiable?
Yes, it is negotiable. Our sales team will do their best to receive the maximum possible discount for you.

I am looking for a rare Car, can you help me purchase it?
Yes, it is possible to order car. Ordering a car is one of our buying options when you give us all your preferences by filling out a special form in your profile (Profile > Services > Order Car). We will assign one of our Sales agents to search through North American auto market and send you fresh offers upon your preferences. Once you choose the car you like, you can simply confirm it and we will close the deal. To use this buying option, you should have at least 10% from your planned budget on a car on to your AuctionExport account balance, but not less than $600. in case you buy a car, deposit will be part of the full payment; in case you don't, deposit will be refunded. www.auctionexport.com/en/Profile/Order_Car

Shipping

How can I find out the shipping price for the car?
You can use our shipping calculator to estimate the cost. However, the shipping calculator does not take into consideration the size and weight of the vehicle, as well as exact condition. For an exact quote please contact our shipping department at shipping@auctionexport.com.

Is the shipping calculator accurate?
No. The shipping calculator only provides an estimate. Please contact us at shipping@auctionexport.com to get the exact quote.

Can I use my own transportation company?
We suggest checking our shipping rates first, as we offer very competitive prices due to the volume. Auction Export offers consolidation service to many destinations. However, you are free to use your own shipping company. Once the vehicle is exported out of USA/Canada, you are required to provide us with a copy of the Bill of Lading. Ground transportation is done exclusively by Auction Export.

How do I know how far my car is from the exit port?
We have provided a detailed map of the USA on our “Shipping” page. The map provides you with an estimated price of the ground transportation to the nearest exit port. Please note that major exit ports are located in NY (New York), CA (California), TX (Texas), FL (Florida), MD (Maryland).

Is my vehicle safe while being transported between the states?
Your car is fully insured while being transported between the states; however,If you would like ocean insurance at 1.5% of the total invoiced price, please email us to shipping@auctionexport.com 500$ deductible is applicable to all claims.

How can I check the status of my shipment?
We will be notifying you of the status via your registered email. You can also check your Profile under Purchases.

How will my cars be shipped?
Your cars will be shipped by “RORO” or “Container” shipping.

What is “RORO” shipping?
RORO (short for Roll-on/Roll-off) shipping is a type of ocean freight service. RORO shipping is a cost-effective and efficient way to transport cars. This method is available to various destinations and does not involve consolidation.

What is “Container” shipping?
“Container” shipping is the most popular way to ship a car. Basically, your car will be loaded inside a 20 feet or 40 feet container, and the container will be sealed.

What is faster RoRo or Container?
Usually, delivering by RoRo is faster than by container. If you vehicle qualifies for RoRo freight and has its Title ready for pickup, one of our drivers will deliver it directly to the exit port for further US customs clearance and loading into the RoRo vessel. If you ship by container, your car will be delivered to our warehouse first so it can be loaded and secured inside its container prior to the further shipping process.

How many cars can be shipped in a 40 feet container?
Usually a 40 ft container fits 3 mid size cars or SUVs, or 4 small cars, such as Honda Civic or Toyota Corolla.

What is consolidation?
Consolidation is when you only have one car to ship but you do not want to pay for the whole 40 feet container. Our shipping company will consolidate your car to several popular destinations. For example, if your car is consolidated with 2 other cars in a 40 feet container, you end up paying only 1/3 of the price of the 40 feet container. If there is no consolidation to your port, we can ship a car in a 20” dedicated container.

Which port is better for consolidation?
The most popular port is New Jersey. However, always check with our shipping department regarding consolidation to your destination country prior to your purchase.

How long does it take to get my car?
An average transit time is 45-60 days from time of purchase. Please note that delays may occur due to weather conditions, slow traffic, snow bird season, documentation delay, etc. Please ensure that your payment is received on time.

How may I know if Auction Export provides shipping to my country?
You can check the shipping calculator on our website to view all available destinations, and contact our Shipping department shipping@auctionexport.com to get more detailed information.

How often do you ship to my destination?
AuctionExport provides worldwide shipping service. Transportation arrangements are made for more than 100 countries on everyday basis. Since some destinations are more popular than others, the shipping frequency depends on your destination. Please feel free to reach our Shipping department in respect of shipping schedules.

Will my car be cleared upon arrival?
AuctionExport don't provide clearance at the destination port, we will only send you all the necessary documents for you to handle the clearance on your own. At some destinations, we have clearing agents we work with in respect of local customs. Please feel free to refer to our shipping department on shipping@auctionexport.com in order to check the list.

Other questions

What is your contact information?
Phone: +1 416 900 3303 Fax: +1 416 900 3303 E-Mail: help@auctionexport.com Skype: auctionexportsales

What are your hours of operation?
9:00 am - 6:00 pm Monday-Friday (EST); 9:00 am - 4:00 pm Saturday (EST)

What is your address?
4515 Chesswood Dr, Unit:X, Toronto, ON M3J2V6 Canada

I am trying to login but keep getting an error, what should I do?
Most likely your registration is not approved yet, please contact us to find out more on the status of your registration.

I emailed and got no answer, what should I do?
It is possible that your email went to spam, please try to resend your email, or simply contact our customer service department via phone or live chat during regular business hours.

How often is the inventory on the site being updated?
Inventory is being updated on a daily basis.

Can I buy new cars from you?
Yes. We can offer you a variety of new cars as well as factory orders. Please contact us for more information.

What is a salvage vehicle?
A salvage vehicle is a vehicle that has been damaged or declared a total loss by an insurance company due to an accident, natural disaster, theft, or other event. Salvage vehicles may have various types of damage, such as collision damage, flood damage, fire damage, or theft recovery damage. In some cases, the damage may be cosmetic or minor, while in others, the vehicle may be severely damaged or inoperable. Ownership type is: Salvage Title, Salvage Certificate, Certificate of Destruction etc.

What is a clean car?
A clean title vehicle is a vehicle that has not been in a serious accident or sustained significant damage that would result in the vehicle being declared a total loss by an insurance company. Clean title vehicles are typically more desirable and may command higher prices than vehicles with salvage or rebuilt titles, as they are considered to be in better condition and have fewer potential issues. Ownership type is Clean/Clear Title.

Where do you get the vehicles you sell on www.auctionexport.com?
Our inventory comes from major Salvage and Clean Auto Auctions, Insurance Companies, Banks and Auto dealers.

Can I get more information and pictures of a certain vehicle?
You may use our additional services such as Vehicle Inspection and VIN history Report to get more information. Your sales agent might be able to contact the seller and get more pictures if available. Please contact us to be assisted.

I found a vehicle by myself through the Internet, will you help me negotiate and close this deal?
Yes. If the car is being sold by a Licensed Auto dealer we will be happy to assist in negotiating a price and closing the deal on your behalf.

Why is it better for me to let Auction Export to close the deal instead of just me buying the car directly from the selling dealer?
One of the reasons is that you are an international buyer, and when purchasing from a dealer there is no guarantee that they will be honest with you. Also they will have to sell you the car as retail, and in some cases dealers can charge you sales tax. If we will close the deal for you, we will buy that car as a wholesale unit, we do not pay any retail or sales taxes, and we can better negotiate the deal.

I purchased a vehicle from another company in the USA, but I would like Auction Export to ship this car for me, is it possible?
Yes it is possible. Please email us the exact make and model of the vehicle as well as the location at shipping@auctionexport.com

Can I pay in different currency aside from US Dollars?
We only accept US Dollars.

What Are The Different Types of Car Titles?
Clear/Clean title – When a title is issued to an owner with no lien specified the title is clear.
Salvage title – When a vehicle incurs some type of loss event such as major damage, theft, or repair, the title may be designated as a salvage title.
Junk title – A title which has been sold to a junkyard may incur a junk title designation if the vehicle is intended to be scrapped or parted out.
Reconstructed title – A vehicle which has been substantially rebuilt may have a reconstructed title brand issued by an insurance company, body shop, collision center, or licensed re-builder. A vehicle with a reconstructed title can normally be registered for road use, but may have an inspection requirement to verify it is roadworthy.
Certificate of destruction– When an insurance company has paid a claim for a vehicle and taken ownership from the insured, they have the option of processing the title as a certificate of destruction. In this case the vehicle is intended to be destroyed and never to be used on the road or registered.
Parts only title – A parts only designation is typically found on a bill of sale or transfer form, not on a title. However, if a parts only bill of sale is submitted for vehicle title processing, the title may be issued with a salvage brand or other cloud on title.
Irreparable (Junk/Fire/Flood/damaged) -A vehicle that can be used for parts or scrap only.

We're a salvage yard, insurance company, bank, and we want Auction Export to advertise our cars on the international market.
Please contact us in this regard, we always search for new trusted inventory sources.

Do you have Toyota Hiace / Toyota Hilux / Renault / Peugeot cars?
Unfortunately, these vehicle models are not represented in North America car market. AuctionExport provides only those models that are for sale in USA / Canada. Please contact our Customer Support team on help@auctionexport.com so we could find you similar offers.

Can I be official Auction Export dealer in my country?
It's possible for you to become a partner of Auction Export, by becoming the official reseller dealer with us. You must have an AuctionExport account in good standing and a minimum of 15 vehicle purchases. You can check contacts of our local official dealers in the Contact us section or contact us for more details.

Can you supply spare parts for the purchased vehicle?
Yes. Kindly send email to parts@auctionexport.com or fill out the form in your Profile.

Will i receive my car with the licence plate on it?
No, the car will be delivered without the license plate. In order to prepare a vehicle for export, we have to make certain the vehicle is de-registered first. So you you would have to clear your car at the port and register it locally in order to obtain the license plate.

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