Difference between revisions of "Other questions"
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Phone: +1 416 900 3303 | Phone: +1 416 900 3303 | ||
Fax: +1 416 900 3303 | Fax: +1 416 900 3303 | ||
| − | E-Mail: | + | E-Mail: help@auctionexport.com |
Skype: auctionexportsales | Skype: auctionexportsales | ||
'''What are your hours of operation?'''<br> | '''What are your hours of operation?'''<br> | ||
| − | 9:00 am - 6:00 pm Monday-Friday (EST); | + | 9:00 am - 6:00 pm Monday-Friday (EST); 9:00 am - 4:00 pm Saturday (EST) |
'''What is your address?'''<br> | '''What is your address?'''<br> | ||
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Toronto, ON M3J2V6 | Toronto, ON M3J2V6 | ||
Canada | Canada | ||
| − | ''' | + | |
| − | I am trying to login but keep getting an error, what should I do?'''<br> | + | '''I am trying to login but keep getting an error, what should I do?'''<br> |
Most likely your registration is not approved yet, please contact us to find out more on the status of your registration. | Most likely your registration is not approved yet, please contact us to find out more on the status of your registration. | ||
'''I emailed and got no answer, what should I do?'''<br> | '''I emailed and got no answer, what should I do?'''<br> | ||
| − | + | It is possible that your email went to spam, please try to resend your email, or simply contact our customer service department via phone or live chat during regular business hours. | |
'''How often is the inventory on the site being updated?'''<br> | '''How often is the inventory on the site being updated?'''<br> | ||
| − | Inventory is | + | Inventory is being updated on a daily basis. |
'''Can I buy new cars from you?'''<br> | '''Can I buy new cars from you?'''<br> | ||
| Line 27: | Line 27: | ||
'''What is a salvage vehicle?'''<br> | '''What is a salvage vehicle?'''<br> | ||
| − | + | A salvage vehicle is a vehicle that has been damaged or declared a total loss by an insurance company due to an accident, natural disaster, theft, or other event. Salvage vehicles may have various types of damage, such as collision damage, flood damage, fire damage, or theft recovery damage. In some cases, the damage may be cosmetic or minor, while in others, the vehicle may be severely damaged or inoperable. Ownership type is: Salvage Title, Salvage Certificate, Certificate of Destruction etc. | |
'''What is a clean car?'''<br> | '''What is a clean car?'''<br> | ||
| − | + | A clean title vehicle is a vehicle that has not been in a serious accident or sustained significant damage that would result in the vehicle being declared a total loss by an insurance company. Clean title vehicles are typically more desirable and may command higher prices than vehicles with salvage or rebuilt titles, as they are considered to be in better condition and have fewer potential issues. Ownership type is Clean/Clear Title. | |
'''Where do you get the vehicles you sell on www.auctionexport.com?'''<br> | '''Where do you get the vehicles you sell on www.auctionexport.com?'''<br> | ||
| − | Our inventory comes from major Salvage and Clean | + | Our inventory comes from major Salvage and Clean Auto Auctions, Insurance Companies, Banks and Auto dealers. |
'''Can I get more information and pictures of a certain vehicle?'''<br> | '''Can I get more information and pictures of a certain vehicle?'''<br> | ||
| − | Please contact us | + | You may use our additional services such as Vehicle Inspection and VIN history Report to get more information. Your sales agent might be able to contact the seller and get more pictures if available. Please contact us to be assisted. |
'''I found a vehicle by myself through the Internet, will you help me negotiate and close this deal?'''<br> | '''I found a vehicle by myself through the Internet, will you help me negotiate and close this deal?'''<br> | ||
| − | Yes. If the car is | + | Yes. If the car is being sold by a Licensed Auto dealer we will be happy to assist in negotiating a price and closing the deal on your behalf. |
'''Why is it better for me to let Auction Export to close the deal instead of just me buying the car directly from the selling dealer?'''<br> | '''Why is it better for me to let Auction Export to close the deal instead of just me buying the car directly from the selling dealer?'''<br> | ||
| − | One of the reasons is that you are | + | One of the reasons is that you are an international buyer, and when purchasing from a dealer there is no guarantee that they will be honest with you. Also they will have to sell you the car as retail, and in some cases dealers can charge you sales tax. If we will close the deal for you, we will buy that car as a wholesale unit, we do not pay any retail or sales taxes, and we can better negotiate the deal. |
'''I purchased a vehicle from another company in the USA, but I would like Auction Export to ship this car for me, is it possible?'''<br> | '''I purchased a vehicle from another company in the USA, but I would like Auction Export to ship this car for me, is it possible?'''<br> | ||
| − | Yes it is possible. | + | Yes it is possible. Please email us the exact make and model of the vehicle as well as the location at shipping@auctionexport.com |
'''Can I pay in different currency aside from US Dollars?'''<br> | '''Can I pay in different currency aside from US Dollars?'''<br> | ||
| Line 58: | Line 58: | ||
'''Parts only title''' – A parts only designation is typically found on a bill of sale or transfer form, not on a title. However, if a parts only bill of sale is submitted for vehicle title processing, the title may be issued with a salvage brand or other cloud on title.<br> | '''Parts only title''' – A parts only designation is typically found on a bill of sale or transfer form, not on a title. However, if a parts only bill of sale is submitted for vehicle title processing, the title may be issued with a salvage brand or other cloud on title.<br> | ||
'''Irreparable''' (Junk/Fire/Flood/damaged) -A vehicle that can be used for parts or scrap only. | '''Irreparable''' (Junk/Fire/Flood/damaged) -A vehicle that can be used for parts or scrap only. | ||
| − | |||
'''We're a salvage yard, insurance company, bank, and we want Auction Export to advertise our cars on the international market.'''<br> | '''We're a salvage yard, insurance company, bank, and we want Auction Export to advertise our cars on the international market.'''<br> | ||
| − | Please contact us in this regard, we always search for | + | Please contact us in this regard, we always search for new trusted inventory sources. |
'''Do you have Toyota Hiace / Toyota Hilux / Renault / Peugeot cars?'''<br> | '''Do you have Toyota Hiace / Toyota Hilux / Renault / Peugeot cars?'''<br> | ||
| − | Unfortunately, these vehicle models are not represented in North America car market. AuctionExport provides only those models that are for sale in USA / Canada. Please contact our Customer Support team on | + | Unfortunately, these vehicle models are not represented in North America car market. AuctionExport provides only those models that are for sale in USA / Canada. Please contact our Customer Support team on help@auctionexport.com so we could find you similar offers. |
'''Can I be official Auction Export dealer in my country?'''<br> | '''Can I be official Auction Export dealer in my country?'''<br> | ||
| − | It's possible for you to become a partner of Auction Export, by becoming the official | + | It's possible for you to become a partner of Auction Export, by becoming the official reseller dealer with us. You must have an AuctionExport account in good standing and a minimum of 15 vehicle purchases. You can check contacts of our local official dealers in the Contact us section or contact us for more details. |
'''Can you supply spare parts for the purchased vehicle?'''<br> | '''Can you supply spare parts for the purchased vehicle?'''<br> | ||
| − | In | + | Yes. Kindly send email to parts@auctionexport.com or fill out the form in your Profile. |
| + | |||
| + | '''Will i receive my car with the licence plate on it?'''<br> | ||
| + | No, the car will be delivered without the license plate. In order to prepare a vehicle for export, we have to make certain the vehicle is de-registered first. So you you would have to clear your car at the port and register it locally in order to obtain the license plate. | ||
Latest revision as of 10:00, 25 July 2023
What is your contact information?
Phone: +1 416 900 3303
Fax: +1 416 900 3303
E-Mail: help@auctionexport.com
Skype: auctionexportsales
What are your hours of operation?
9:00 am - 6:00 pm Monday-Friday (EST); 9:00 am - 4:00 pm Saturday (EST)
What is your address?
4515 Chesswood Dr,
Unit:X,
Toronto, ON M3J2V6
Canada
I am trying to login but keep getting an error, what should I do?
Most likely your registration is not approved yet, please contact us to find out more on the status of your registration.
I emailed and got no answer, what should I do?
It is possible that your email went to spam, please try to resend your email, or simply contact our customer service department via phone or live chat during regular business hours.
How often is the inventory on the site being updated?
Inventory is being updated on a daily basis.
Can I buy new cars from you?
Yes. We can offer you a variety of new cars as well as factory orders. Please contact us for more information.
What is a salvage vehicle?
A salvage vehicle is a vehicle that has been damaged or declared a total loss by an insurance company due to an accident, natural disaster, theft, or other event. Salvage vehicles may have various types of damage, such as collision damage, flood damage, fire damage, or theft recovery damage. In some cases, the damage may be cosmetic or minor, while in others, the vehicle may be severely damaged or inoperable. Ownership type is: Salvage Title, Salvage Certificate, Certificate of Destruction etc.
What is a clean car?
A clean title vehicle is a vehicle that has not been in a serious accident or sustained significant damage that would result in the vehicle being declared a total loss by an insurance company. Clean title vehicles are typically more desirable and may command higher prices than vehicles with salvage or rebuilt titles, as they are considered to be in better condition and have fewer potential issues. Ownership type is Clean/Clear Title.
Where do you get the vehicles you sell on www.auctionexport.com?
Our inventory comes from major Salvage and Clean Auto Auctions, Insurance Companies, Banks and Auto dealers.
Can I get more information and pictures of a certain vehicle?
You may use our additional services such as Vehicle Inspection and VIN history Report to get more information. Your sales agent might be able to contact the seller and get more pictures if available. Please contact us to be assisted.
I found a vehicle by myself through the Internet, will you help me negotiate and close this deal?
Yes. If the car is being sold by a Licensed Auto dealer we will be happy to assist in negotiating a price and closing the deal on your behalf.
Why is it better for me to let Auction Export to close the deal instead of just me buying the car directly from the selling dealer?
One of the reasons is that you are an international buyer, and when purchasing from a dealer there is no guarantee that they will be honest with you. Also they will have to sell you the car as retail, and in some cases dealers can charge you sales tax. If we will close the deal for you, we will buy that car as a wholesale unit, we do not pay any retail or sales taxes, and we can better negotiate the deal.
I purchased a vehicle from another company in the USA, but I would like Auction Export to ship this car for me, is it possible?
Yes it is possible. Please email us the exact make and model of the vehicle as well as the location at shipping@auctionexport.com
Can I pay in different currency aside from US Dollars?
We only accept US Dollars.
What Are The Different Types of Car Titles?
Clear/Clean title – When a title is issued to an owner with no lien specified the title is clear.
Salvage title – When a vehicle incurs some type of loss event such as major damage, theft, or repair, the title may be designated as a salvage title.
Junk title – A title which has been sold to a junkyard may incur a junk title designation if the vehicle is intended to be scrapped or parted out.
Reconstructed title – A vehicle which has been substantially rebuilt may have a reconstructed title brand issued by an insurance company, body shop, collision center, or licensed re-builder. A vehicle with a reconstructed title can normally be registered for road use, but may have an inspection requirement to verify it is roadworthy.
Certificate of destruction– When an insurance company has paid a claim for a vehicle and taken ownership from the insured, they have the option of processing the title as a certificate of destruction. In this case the vehicle is intended to be destroyed and never to be used on the road or registered.
Parts only title – A parts only designation is typically found on a bill of sale or transfer form, not on a title. However, if a parts only bill of sale is submitted for vehicle title processing, the title may be issued with a salvage brand or other cloud on title.
Irreparable (Junk/Fire/Flood/damaged) -A vehicle that can be used for parts or scrap only.
We're a salvage yard, insurance company, bank, and we want Auction Export to advertise our cars on the international market.
Please contact us in this regard, we always search for new trusted inventory sources.
Do you have Toyota Hiace / Toyota Hilux / Renault / Peugeot cars?
Unfortunately, these vehicle models are not represented in North America car market. AuctionExport provides only those models that are for sale in USA / Canada. Please contact our Customer Support team on help@auctionexport.com so we could find you similar offers.
Can I be official Auction Export dealer in my country?
It's possible for you to become a partner of Auction Export, by becoming the official reseller dealer with us. You must have an AuctionExport account in good standing and a minimum of 15 vehicle purchases. You can check contacts of our local official dealers in the Contact us section or contact us for more details.
Can you supply spare parts for the purchased vehicle?
Yes. Kindly send email to parts@auctionexport.com or fill out the form in your Profile.
Will i receive my car with the licence plate on it?
No, the car will be delivered without the license plate. In order to prepare a vehicle for export, we have to make certain the vehicle is de-registered first. So you you would have to clear your car at the port and register it locally in order to obtain the license plate.
